My promises to you

What I will never do

• I will never call you first. If your phone rings and it is supposedly me, and we had not arranged a time — hang up and call me back on (614) 526-8883.
• I will never tell you your computer has a virus. Anyone who rings you up and says that is running a scam. Even if they say they are me.
• I will never ask you for a password. Not your email, not your bank, not anything. If something needs signing into, you type it and I look away.
• I will never ask you to buy gift cards, wire money, send cryptocurrency, or pay through an app. You pay $99 after the work is done, by card or cheque.
• I will never ask you to open your bank account while I am connected to your computer.
• I will never connect to your computer unless you are sitting there and you say yes.
• I will never leave anything on your computer without telling you. If I do put something on, I show you how to remove it and write it down.
• I will never rush you. There is no hurry, there is no deadline, and there is never a reason you must decide right now.

How to know it is really me

• Ask me for our code word. We choose one together, in person, at your first visit, and I write it on the card I leave by your phone. If I cannot say it, it is not me.
• My number is (614) 526-8883. It is on your card and on your invoice. Any other number is not me.
• I only ever send you to one web page: tech.estepz.com/remote. Nowhere else, ever.
• You called me. Every session starts with you ringing me, or at a time you and I arranged together.

What $99 covers

One session, however long it takes. In your home or over the phone, whichever you prefer. You pay when the work is done and you are happy with it — not before.

If a job turns out to need more than one session, I will tell you that before I start the second one, and you decide. Ohio law says you are entitled to an estimate for any work over $25, and I will give you one whether or not you ask.